Our FAQ list grows every month and we hope it serves you well for common questions and answers.
How do I access my control panel? For Unix customers, login to Plesk at https://yoursite.com:8443 where "yoursite.com" is your own domain name. For Windows customers, login to Helm at http://yoursite.com:8086 where "yoursite.com" is your own domain anme. Why did I get locked out of the Plesk control panel? Chances are you did not log out properly by not clicking the log out button. You will need to wait 15 minutes for the locking mechanism to release and then you may log back in. Why can't I see my control panel? Most likely you are behind a firewall or proxy that does not allow for you to access port 8443 or 8086. You will need to reconfigure your firewall or proxy to allow you to access this port to gain access to Plesk or Helm. What settings do I use for my email program? The three crucial parts to setting up email are the username, password and mail servers. For the username and password, simply copy what you have created in control panel to your mail program (Outlook, Eudora, etc). Finally, make sure your incoming and outgoing mail server is mail.yoursite.com where yoursite.com is your domain name. Where do I access webmail on my Unix hosting plan? Type http://webmail.yoursite.com where "yoursite" is your domain name. What is the correct path to Perl? /usr/bin/perl What is the correct path to sendmail? /usr/local/psa/qmail/bin/sendmail Can I have CGI outside of the bin? It is not suggested but will work outside of your main directory on Unix packages. Windows users must use the cgi-bin. I can't get my CGI to work when permissioned at 777? Chmod your files to 755 and they should work fine. What do I do to fix an internal server error with my CGI scripts? There are multiple reasons for a 501 error within your CGI bin. First make sure you are permissioned properly, normally 755 will work. Next add a - w after your perl location, this sometimes helps eliminating premature end of script header errors. You may also try to run your program in the httpdocs folder instead of the Cgi-bin. And as a last suggestion, reload your script in the proper ASCII mode. Sometimes improper loading or editing of the script will corrupt it and force you to start from scratch. How do I FTP into my account? First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Click connect. Which folder do I FTP my web pages to? For Unix customers, place all of your web documents in the /httpdocs folder. For Windows customers, place all of your documents in your /wwwroot folder. Why do I keep getting errors when trying to publish with FrontPage? The most common problem is not using the full url when uploading your site. Make sure you use the entire http://www.domain.com in the address you are attempting to publish to. Why isn't my SSI working on my Unix hosting plan? In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors. What are the nameservers for your servers? Our Unix Servers: Primary Nameserver: NS.WEBPROSINC.NET Primary IP: 67.18.38.170 Secondary Nameserver: NS2.WEBPROSINC.NET Secondary IP: 67.18.38.171 Our Windows Servers: Primary Nameserver: NS5.WEBPROSINC.NET Primary IP: 206.251.72.226 Secondary Nameserver: NS6.WEBPROSINC.NET Secondary IP: 206.251.72.227 How long does it take for my DNS changes to update world wide? Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower. I've made my DNS changes and my web site isn't showing up? Chances are you have not named your homepage a recognizable name by the server. Rename your homepage to index.html or index.htm. PHP or ASP extensions also work as index pages for the appropriate operating system. How do I customize my error pages? For Unix customers, download the error page you want to customize from your /error_docs folder. Edit the page to your liking, but do not rename it. Then, reload the page via FTP into the same /error_docs folder. For Windows customers login to Helm and edit the location of the error code page url you wish to change. Upload that page to the /wwwroot folder and you are finished.
