Below are the guidelines we put in place for our clients and our company. Questions about these policies can be answered by contacting sales. * We guarantee our servers are online and operating within normal parameters 99% every month. If our machines are not up for reasons other than server hardware/software upgrades and/or routine maintenance you will be credited back for each hour your site is down the following billing cycle. * If for whatever reason you are not completely satisfied with your web hosting plan within the first 30 days of your original purchase, we will refund 100% of your hosting fee back to your credit card. If you cancel your service after the first 30 days, no refunds will be issued even if you pre pay months ahead of time. However, it is acceptable to cancel an account after 30 days of purchase and apply the remaining balance to another Host-o-rama account you hold. Domain name registration fees and dedicated server fees are non refundable. * Anytime you require technical support, you must use the ticket system at our web site to keep track of requests. By using this software, we guarantee you will get a response and/or solution to your request within 24 hours or you will get one free month of hosting. Calling and/or leaving messages to the support team does is not covered by our 24 hour support response guarantee. * You may not use our web hosting plans to advertise porn, gambling or any other adult or sexually explicit material. Our services are reserved for businesses or professional personal use only. * You may not run IRC scripts, hacker type programs or any other software on our servers that will interfere with server integrity, stability and/or hinder other clients' site's performance. If you are found running unacceptable programs, we reserve the right to disable the software, remove the software, shut down your DNS, or remove your account completely from our network with or without notification. Depending on the amount of damage done by your software, you may be penalized the amount it costs us to retain original server configuration. This price would include hardware, software, and labor fees. * If you use a FormMail, PHP Bulletin Board, or any other Perl or PHP application, you are responsible for keeping it up to the latest version. Any outdated or exploitable versions that cause problems with the server's uptime or performace will be removed from the machine with or without notification. * We do not fix or debug third party scripts you or other parties have created and placed on our servers (i.e. discussion boards, chat, etc.). In addition, we do not support any integration or performance issues you may encounter with your existing software and our servers. This includes, but is not limited to: Microsoft FrontPage, Flash and Java. * We are not liable for any loss, claim or expense you may incur by hosting your web sites with our company. Hardware upgrades or temporary outages of services (httpd, mail, ssl, etc.) are inevitable and we are not responsible for any financial damage this may incur onto you or your business. * Spam is defined as sending mass email to people who have not requested to receive it. We do not tolerate spam within any of our hosting accounts. If you are found sending spam in any shape or form, your hosting account will be terminated at our discretion. Depending on the amount of spam sent, your account may also be assessed a penalty fee of up to $3000 before discontinuation. * We accept Visa, MasterCard, Discover or Pay Pal for online payments. If your payment method is rejected when we charge your account, you will have 48 hours to produce a new, valid details. If a new, valid payment method is not produced within this time period, your web site's DNS will be deleted from our servers. If after 7 days payment has still not been received, your account and all of its contents will be removed from our network. * When purchasing a new domain name through our business, we will register it under our name to protect you from fraudulent companies trying to either obtain your domain illegally or assess you fees for services not used. If you prefer to have the new domain listed in your name rather than our company, we will do this with the understanding that you are solely responsible for managing and monitoring your domain name and it's status. * In order to save on IP usage, we do not allocate static IP addresses to every domain we host. To qualify for a dedicated IP address, you must contact technical support and prove you require the use of one for your domain. IP addresses are $2 per month extra than you current plan cost and will be added to your next hosting invoice. * Each hosting plan features a free amount of monthly traffic your account may receive. If your site exceeds this pre set limit, your account will be charged at $5 per 1 GB over your initial quota. If you wish to avoid these charges, you may either upgrade to the next available plan, reduce your traffic, or pre pay in 5 GB chunks at a discounted rate of $3 per GB. * If paying via credit card your account will be charged from our parent company, Web Pros, Inc. Host-o-rama.com is the web hosting division of Web Pros, Inc.