Please use these steps to resolve your technical problem. * Check our resources web page. Many helpful links to common tasks like using FTP, installing a Perl program, and other skills are listed here. *For Unix customers download the Plesk manual. For Windows customers download the Helm manual. These files describe functions you could utilize inside of the control panel programs we offer. * Visit our list of FAQ's since the majority of simple support issues are answered there. * Go over the latest news for Host-o-rama.com to view any recent planned or unplanned outage reports. * Open a trouble ticket any time you wish, day or night. Tickets are answered on first come first serve basis. Normal turn around times for emails are within sixty minutes of normal business hours: 7AM to 9PM CST.